How To Order
Order SecurityYour safety is very important to us and mobiltyworld.co.uk uses the latest measures to protect your card security when you shop with us online. We use 128-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction. When you click on the "Proceed to Checkout" button, you’ll get a message letting you know that you’re entering a secure area. The web address will change from "http://" to "https://"; and a padlock symbol (or key) will appear in the bottom right-hand status bar of your web browser. In the unlikely event of unauthorized use of your credit or debit card for a purchase at mobiltyworld.co.uk, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.
Despatch & DeliveryWhen you place an order via our website it will be processed on the next working day, goods are normally dispatched by carrier within 7 to 10 days subject to stock availability. Post and packaging illustrated on both the shopping basket and checkout pages, relate to the UK mainland only. For details about delivery beyond the UK call us between 9am and 5pm from Monday to Friday on 0870 740 7772 or email us at email@example.com .
Overseas OrdersWhen you pay with a credit card you will be charged in Pounds Sterling and your credit card will be debited in your own national currency. The actual exchange rate used for the transaction (and the final amount you pay in your local currency) will be determined by your credit card company. (Please also note that if you pre-order any products with us, the exchange rate may vary significantly from the time you place the order to the time when we charge the transaction to your credit card.)
FeedbackWe value your opinions and would appreciate any feedback you have about any aspect of your shopping experience with us. We welcome your comments whether positive or negative Please e-mail us at firstname.lastname@example.org If you’ve experienced problems and would like to make a complaint please e-mail us at email@example.com or call our Customer Service team on 0870 740 7772.
Returns And RefundsYou can shop with confidence at Mobility World. When you buy goods through our website or by mail order they can be returned for replacement or refund, if they are not suitable for your use. Provided we are notified within 7 days of receipt. This doesn’t affect your statutory rights in any way. We only ask that the goods are unused and still in their original packaging. We reserve the right to charge for all carriage costs incurred. To arrange to return of goods please call us between 9am and 5pm from Monday to Friday on 0870 740 7772 or email us at firstname.lastname@example.org and we will be happy to advise you on what to do. Our Returns Address is: Mobility World Returns 78-80 Station Road Harrow Middlesex HA1 2RX United Kingdom You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery). For more information please read the Mobility World Terms & Conditions
Our Customers are the most important part of everything we do
Mr & Mrs M Llewellyn
To save us a lot of time we have put mobilityworld as a favorites as after looking a round on the Internet they was the only one to have to have the item we wanted with fair prices.
Thank you for the extremely fast delivery of my recent order. It is reassuring to know that good customer service is still around. Many thanks.
Mr A. J. Woodward
We wish to thank you for your very helpful and efficient service that you provided us when we purchased an electric bath seat from your company. Thank you once again.